Privacy Policy

INTRODUCTION

Saas Assembly Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

For the avoidance of doubt, Insofar as we act as a Data Processor rather than a Data Controller, this policy shall not apply. Our legal obligations as a Data Processor are instead set out in the Data Processing Addendum or a separate Data Processing Agreement between us and the relevant Data Controller.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 15 June 2023.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

The types of personal information we may collect from you include the following personal information;

Contact Information (Name, Email Address, Company, Title, Address, Phone number)
Account information (Website, Merchant name, contact email address)
Emails with us and other direct communications with us

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information to:

Purpose	Legal basis for processing
Provide services and products to you	Legitimate Interest Performance of a contract
Market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)	Legitimate Interest
Improve the services and products that we provide to you	Legitimate Interest
Undertake credit checks of you (if necessary)	Performance of a contract
Bill you and to collect money that you owe us, including authorising and processing credit card transactions	Performance of a contract
Respond to communications from you, including a complaint	Legitimate Interest Performance of a contract
Conduct research and statistical analysis (on an anonymised basis)	Legitimate Interest
Protect and/or enforce our legal rights and interests, including defending any claim	Compliance with legal obligations Performance of a contract
For any other purpose authorised by you or the Act.	Compliance with legal obligations

WHERE WE STORE YOUR PERSONAL INFORMATION

You agree that we may store data (including personal information) in secure servers in USA, Canada, Australia, New Zealand and may access that data (including any personal information) in USA, Canada, Australia and New Zealand from time to time.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
a credit reference agency for the purpose of credit checking you
other third parties (for anonymised statistical information)
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorized by the Act or another law (e.g. a law enforcement agency)
any other person authorized by you.

A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

RETENTION

We retain personal information for as long as necessary to perform the duties as set out in this policy or as permitted by Law.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

In respect of request for deletion, if you request the deletion or removal of your personal information, we will evaluate the request based on certain grounds for refusal set out in the Act. If we find the request reasonable and we are reasonably able to remove or delete the personal information, we will comply with the request. If we are unable to fulfill the request, we will take reasonable steps to note on the personal information that you have requested its removal or deletion.

In respect to your right to lodge a complaint with a supervisory authority regarding our processing of your personal information, if you believe that your rights have been violated or that we have not adequately addressed your concerns, you have the right to escalate the matter to the relevant supervisory authority.

If you wish to exercise this right and lodge a complaint, we encourage you to first contact us at hello@gathercustomers.com so that we can attempt to address and resolve your concerns directly.

When submitting a complaint, please provide as much relevant information as possible to help the supervisory authority understand the nature of the issue. This may include details about the alleged violation, the specific personal information involved, and any interactions or correspondence you have had with us regarding the matter.

If you want to exercise any of the above rights, email us first at hello@gathercustomers.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you post your personal information on the website’s help forum, you acknowledge and agree that the information you post is publicly available.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

COOKIES

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. These cookies may be session cookies which are used to maintain information about a user's activity during a single browsing session, or persistent cookies which are stored on a user’s device and can be accessed across multiple browsing sessions. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

INFORMATION ABOUT CHILDREN

Our services are not intended for children under the age of 16. We do not knowingly collect or process personal data from individuals under the age of 16. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete the information as soon as possible. If you believe that we may have collected personal data from a child under the age of 16, please contact us using the information provided below.

CONTACTING US

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at hello@gathercustomers.com.